Voice Of Customer

Features Voice Of Customer

TrinaSolar Voice Of Customer app will provide more convenience channel to submit service requests for our global customers.
It includes key functionalities in service progress like warranty, enquiry, feedback and so on.
App functionalities will include: 1、Service Requests Management 2、Standard service request process and recording, standard mandatory information for Requests and ensure we can handle it as soon as possible.
3、Real time integrate customers service requests to Trina Solar, tracking and improving work efficiency for our service guys.
4、Classify customer requests, deliver request handling progress in-time to customer to improve information sharing transparency.
5、Customer Feedback Management 6、Provide channel to customer to submit non-warranty requests, it will be helpful to collect, analysis and hear customer opinions.
7、In-time transmit customer feedback to company to support future improvement strategy.
8、Company information show 9、In-time transmit company management and service policy 10、Representative project pictures show 11、Provide typical technical questions and answers, and provide a convenience channel for customer to obtain related knowledge.
12、Office mobility 13、In-time track customer requests’ analysis 14、In-time track key projects status based on mobile device 15、In-time search company news